Graphic Design Services

Our payment policy for graphic and web design services is structured to support a smooth project flow and timely delivery.

• For smaller projects with a total cost of R1000 or less, payment terms will be agreed upon before starting work, with options including full payment upfront or payment upon completion, depending on the specific project and client relationship.
• For projects exceeding R1000, a 50% deposit is usually required to initiate the work, with the balance due upon completion, as outlined in our service agreement.
• Final artwork files and high-resolution assets will only be released after full payment has been received.
• We are happy to discuss and agree on payment terms that work best for both parties before beginning any project.

Website Design Services

For web design and development solutions, we follow a transparent and client-focused payment policy designed to ensure a smooth, efficient project flow from initial concept to final launch.

To commence any website project:

• We require an upfront deposit of 40% of the total project cost as stated in our Website Design Contract.
• This initial payment guarantees that your website’s hosting and domain registration will be secured for the full agreed duration.
• It also allows our team to immediately allocate designers, developers, and project managers and begin work without delay.

Upon completion:

• The remaining 60% balance must be paid in full. In some cases (by prior agreement only), the balance may be settled within 7 days of project completion.
• The website will only be launched live and final deliverable files transferred after the final payment is received.

By choosing to work with us, you agree to the terms and conditions in this payment policy. A comprehensive Website Design Contract will outline the full scope of work, deliverables, timelines, and payment terms.

Digital Marketing Services

• Payment for Digital Marketing services is required after ad setup.
• Payment for all digital marketing services is NON-REFUNDABLE.
• While we strive to deliver high-quality campaigns, we cannot guarantee specific results or outcomes.
• The success of a digital marketing initiative depends on many factors outside of our control.
• Trifold does not engage in any practices to coerce or manipulate potential customers into purchasing your products or services against their will.
• The decision to make a purchase lies solely with each individual consumer.
• Before engaging our services, please thoroughly review our Terms of Use and Disclaimer of Warranties.
• By proceeding with our digital marketing offerings, clients acknowledge acceptance of these terms and conditions.

Digital Products & Online Shop

Trifold Solutions offers downloadable digital products, software, templates, business tools, subscriptions, and other digital resources through our Online Shop.

• Payment Before Delivery: Payment must be successfully completed before access to any digital product, download, license, or subscription is provided.
• Digital Products: Due to their nature, purchases are generally NON-REFUNDABLE once the product has been delivered, downloaded, or accessed.
• Product Access: Access may be provided via download link, customer account, license key, or online platform. Customers are responsible for providing accurate information and meeting system requirements.
• Subscriptions: Access is granted for the applicable subscription period and may be suspended or terminated when the subscription expires or payment fails.
• Software Licenses: Purchasing a product does not automatically transfer ownership of the underlying software, source code, or intellectual property unless expressly stated.
• Download / Access Issues: Contact us promptly if you experience a genuine technical problem. We will make reasonable efforts to restore access or provide an alternative delivery method.
• Defective Products: If a product is materially defective or substantially different from its description, we may provide a corrected version, replacement, or other reasonable remedy at our discretion.
• No Refund for Change of Mind: Refunds are generally not provided for change of mind, wrong product selection, or unused products.
• Product Descriptions: Please carefully review the product description, features, requirements, and any previews before purchasing.
• Promotional Pricing: Products bought during promotions remain subject to the same terms unless otherwise stated.
• Payment Processing: Orders are confirmed only after successful payment. We reserve the right to delay or cancel delivery if payment fails, is reversed, or disputed.
• Order Cancellation: Once a digital product has been delivered or accessed, cancellation is generally no longer possible.

By purchasing through the Trifold Solutions Online Shop, you acknowledge that you have reviewed the product information and agree to our Terms of Use, this Payment Policy, and any product-specific terms displayed at checkout.